GP-PartsDirect FAQ Page

How do I set up an account?

A basic credit card account requires no further action. However, if you would like to upgrade your account and apply for Net 10 terms you will need to contact customer service and complete a credit application form.

Which payment systems do you accept?

We accept MasterCard, Visa, Discovery and American Express.

What shipping options are available?

GP-PartsDirect uses UPS and FedEx as its shipping carriers. Standard shipping is ground with 3rd day, 2nd day and next day available at an additional cost.

I’m an existing customer of General Parts; can I use this new site with my existing account information?

Yes, your account credentials have been migrated to the new site so you can log on with the same username and password.

What time is cut-off for next day delivery?

For all in-stock orders cut-off is 6pm central time.

Help, I cannot find the part I need?

Don’t worry; you can contact one of our customer service specialists who can help with any research needed. You can either use the ‘ask an expert’ box on this site or call customer service at (888) 498-1238 or fax (888) 594-6717 or email inquires@gp-partsdirect.com.

What is the warranty period?

All parts sold by GP-PartsDirect are covered by the manufacturer warranty period, which is typically 90 days.

Do you sell aftermarket parts?

No, we do not. GP-PartsDirect retails exclusively in O.E.M. parts.

Where will my package be shipped from?

Our central distribution center is in Waukesha, Wisconsin. However, if our website detects you are close to one of our 24 branch warehouses and the part is available locally, then your package will be shipped from that location or be available for local pick-up.

How do I make a return?

All returns require an RMA to be issued. To receive an RMA simply call customer service at (888) 498-1238 or email inquires@gp-partsdirect.com. To view our complete returns policy, please visit http://gp-partsdirect/returns.

Can I set up a repeat order?

Yes. Our AutoFill program allows for the creation of a regular basket of goods which can be shipped to a schedule set by you. To set-up an AutoFill agreement you must call customer service at (888) 498-1238.

My part has not arrived, what do I do?

Please review your emailed receipt/confirmation for the shipper tracking number. If having tracked your package you are still unsure of delivery then please contact customer service at (888) 498-1238 or email inquiries@gp-partsdirect.com.